Contact Us
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Address
205 Torbay Rd #4, Markham, ON L3R 3W4
Phone
+1 - 647 668 7038
info@upluseducation.ca
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www.upluseducation.ca/contact
Frequently Asked Questions
General FAQ
Teachers FAQ
Courses FAQ
Trial FAQ
Reading & Writing Club FAQ
Pricing & Payment FAQ
General
U+ will pair up 2 students to fill the 2-student class size format. However, there may be some delays depending on the number of students signing up for that particular class size format.
You may pair up a second student as well. In the case of this situation, U+ will offer you a 15% discount for that course.
U+ Teachers
We ensure that U+ instructors are native language speakers from North America, France, Mexico, etc. with higher education and valid teaching certification. All of our instructors go through a rigorous interview process and are trained to handle our course materials. The best way for the parents to evaluate our instructors is to partake in the trial class and listen to our instructors’ pronunciation and see the interaction in person. The video recordings of the trial class can also be provided to the parents for evaluation.
Courses at U+
Once you have signed up to a course:
- U+ will design a study plan based on the student’s needs, the course package, and the number of classes that you have purchased.
- We will need your address and contact information to provide you with an invoice.
- We will arrange a reoccurring time for the classes. Each class is 25 minutes long and the student would need to login to the platform 3-5 minutes prior to each class. For students who choose to take two classes consecutively, we will provide an additional 10 minutes at no charge (an increase in 20% class time) for the student each time totalling an hour of class.
Students who have successfully completed the course will receive a certificate. The certificate can provide a discount to other services that are offered by U+ (e.g. writing and editing services, summer camp), as well as discounts from U+ partners, such as OneHub.
Trial Classes
Please fill out the U+ trial class form completely. Our customer support team or advisors will reach out to you for the following information:
- Zoom, the official platform used for all U+ courses to improve sentence flow.
- Request payment for the trial class (if you were referred, the trial class is free).
- U+ advisors will evaluate the student’s language level and then design appropriate teaching materials for the trial class.
U+ Club Events
Members will have access to a variety of great audiobooks as a supplement!